Basic information

Other information

The site falls within the area of the following rescue service: Ostrobothnia.

Sähköpääkeskus

Lämmönjakohuone

The premises of the property

Number of people

Operators' safety personnel

Accidents

Risks

• falling down
• slipping
• tripping
• snow or ice falling down on people
• traffic accidents
• drowning

Consequences

• damage to property
• personal injuries

Actions and safety and security preparations

• The build-up of snow and ice on roofs must be monitored in the winter.
  • Hazard spots are to be reported immediately to property maintenance company.
  • In hazardous situations traffic or parking must be prevented in the area where ice or snow can fall down.
• The yard area is to be kept neat and in good condition.
  • Winter upkeep will be taken care of.
• Close call -situations are intervened with immediately. Close call -situations are investigated and necessary measures are taken to counteract the situation to prepare for and prevent similar situations.
• The persons in the companies responsible for safety have been nominated.
• The persons responsible for safety take care of safety matters relating to their work location.
• Everyone must familiarise themselves with the general first aid instructions.

Fire hazards

Risks

• Human behaviour
  • careless smoking
  • storing items in passageways
  • fire doors open
  • accidentally leaving electronic appliances on
  • unattended burning of candles
• Electrical devices
  • short circuits
  • broken electronic appliance
• Arson
  • unlocked waste shelter
  • fire load on the side of the building
  • waste bins on the side of the building
• Safety procedures
  • inspection of extinguishers not done
  • lack of indicator light centre maintenance
• Others

Fire-hazardous locations are, for example the kitchen of the apartments, the laundry room, technical areas and other equivalent property areas.

Consequences

• damage to property
• smoke damage
• personal injuries

Actions and safety and security preparations

• Human behaviour
  • Independent fire inspections are performed yearly within the property
  • It is important to take care of exiting safety:
    • personnel keep the escape routes clear.
    • active intervention in defects.
  • The persons in the companies responsible for safety have been nominated.
  • The rescue plan is kept up to date and studied.
• Electrical devices
  • Electrical repairs and installations are contracted to TUKES-registered professionals. The contractor must have sufficient installation certificates and experience from similar work.
  • Electrical switchboards are marked and materials are not kept in front of them.
• Arson
  • An additional fire load is not accumulated.
• Safety procedures
  • The property has initial extinguishing devices.
  • Initial extinguishing equipment is inspected in accordance with directives.
  • Escape routes are marked with signs.
• Others
  • Flammable substances must not be stored in the basement or attic. Flammable substances must be stored in the spaces reserved for them.
  • Ventilation and sweeping
  • The time period between cleaning AC ducts is usually 10 years.

Water damage

Risks

• Environment
  • flood
  • heavy rain
• Structures
  • waterproofing failure of structures
  • an accident caused by structural and material errors
  • broken pipes
• Equipment
  • washing machines and refrigerators breaking down

Consequences

• damage to property

Actions and safety and security preparations

• Structures
  • HWA works, inspections, and installations are contracted only to professionals.
    • An HWA contractor must possess sufficient installation certificates and the contractor must have done similar work before.
  • An assessment of the state of the plumbing is carried out regularly.
  • Leaves and litter on the roof and in the gutters should be removed.
• Equipment
  • Supervised use of household appliances and emphasising the importance of their maintenance.
    • The filters and lint strainer in the dish washer and the laundry machine must be cleaned regularly.
    • The back of the fridge must be vacuumed once per year. At the same time, the condition of the fridge is also to be inspected visually, with regard to the compressor and drip tray.
  • Pre-emptive maintenance of washing machines. Maintenance is to be done yearly by a professional and certified business.

Cases of illness

Risks

• heart failure
• diabetic shock
• stroke
• cerebral haemorrhage
• epilepsy
• fainting

Consequences

• personal injuries
• death

Actions and safety and security preparations

• Guaranteeing speedy access to help within the property.
• Everyone should familiarise themselves with the first aid guidelines attached to the rescue plan and giving first aid should be rehearsed.
• Ambulance guidance has been organised and this has been passed on to the personnel.
• The stopping of rescue vehicles outside the exterior doors is to be made possible.

Radiation or gas hazard

Risks

• radioactive substances or dangerous gases getting into the environment
• an accident while transporting a dangerous substance
• an accident in a nuclear plant

Consequences

• radiation sicknesses
• death

Actions and safety and security preparations

• Acquiring iodine pills as needed (2 tablets per person).
• The emergency stop for the ventilation has been labelled and passed on to the staff.
• There are instructions for different situations in the rescue plan.

Storm damage

Risks

• various natural phenomena

Consequences

• blackouts
• damage to property
• personal injuries

Actions and safety and security preparations

• The state of the building and exterior areas is to be taken care of.
• The curfew set by the authorities must be respected.
• When taking shelter indoors, you must stay away from windows and glass doors.
• Prepare yourself independently for long power blackouts by, for example:
  • a lamp and batteries

Criminal activity

Risks

• Burglary
  • it is possible to access the building's premises unsupervised
• Violence
• Vandalism

Consequences

• damage to property

Actions and safety and security preparations

• Burglary
  • Marking and photographing of valuables.
• Vandalism
  • Supervising general cleanliness and order, and intervening actively in shortcomings.
  • Graffiti and other smudges and smears should be cleaned without delay.
• Personnel are responsible for reporting faults.

Risks in the restaurant's operation

Risks

• Fire
• Aggressive customer
• Water damage
• Injuries caused by tools

Consequences

• Personal damage
• Property damage
• Interruption of the restaurant's operation
• Financial losses: potential reduction of insurance compensation, if fire safety regulations have been neglected

Actions and safety measures

• Non-flammable and smothering cigarette butt collection container in use
• Care in the use of liquid gas and regular inspection of the equipment
• Grease tubes cleaned regularly at least once a year
• Grease filters cleaned as necessary
• Maintenance of electrical equipment
• Furniture with the proper fire safety classification, incl. the use of fireproof textiles
• Waste and flammable materials stored in a locked area
• Safe use of open fire, candles
• Confrontations with aggressive customers should be practiced in the hotel's operation and instructions given to employees
• Staff must report shortcomings in safety measures immediately to their own superior
• Faulty tools will be replaced immediately
• Faulty machinery will undergo maintenance by an expert maintenance company
• An operational first-aid kit with instructions must be kept near workstations

Special instructions for the restaurant in case of a fire

1. Evacuate customers from the restaurant
2. Close the doors to prevent the smoke and fire from spreading
3. Call the fire brigade by dialing 112
4. Put out the fire, if it is small and there is no smoke yet
5. Only put out a grease fire by smothering with a cover or a fire blanket. Also remember to turn off the air conditioning (IV-hätäseis)
6. Warn those who are not in immediate danger
7. Guide or arrange guidance and unhindered access to the target for the firefighting unit
8. Ensure that everyone has made it to the rendezvous point

Safety equipment

Exit guide, security or signal light

Emergency exit signs show how to to exit the building. Any faulty or incomplete signs must be reported to property maintenance services.

Ventilation emergency stop

If the building is subjected to an external danger, such as fire gases from an adjacent building, the ventilation must be shut off. In such a case, the rescue authorities usually issue an emergency warning, providing additional instructions, such as to turn off ventilation systems.

Air ventilation can be stopped by anyone.

Ventilation emergency stop: Kellarikerroksen sisäänkäynnin yhteydessä

First aid

According to the Occupational Safety and Health Act (738/2002) 46 §, the employer is obligated to ensure the availability of first aid to employees and other personnel at the work place, to provide directions for getting first aid, as well as reserve enough first aid supplies at the work place or in its close proximity.

• The ambulance will be directed to: Ravintolan pääovi.

Fire safety

Emergency exit routes

The principle of exit safety is that all spaces of the building must haveat least two exit routes at all times which do not require keys or othertools to open the doors. Doors are not to be kept double-locked during working hours. Objects are not to be stored in front of the exits.

Lift

Gate

Ventilation device

Waste disposal

Safety organisation

Operators' safety personnel

Alerting help

In all urgent emergency situations, whether it be a police, fire department, paramedic, or a social worker case involving an urgent need for help CALL THE EMERGENCY NUMBER: 112

Call the emergency number yourself if you can

It is important to make the emergency call yourself, if the matter concerns you. The victim has more knowledge on the situation, based on which the dispatcher can send help accordingly. Using middle-men to make the call can delay getting the right kind of help on site.

Tell what happened

The emergency centre dispatcher will ask the caller about what happened so that they can send the appropriate assistance.

Give the exact address and municipality

The emergency centre might have several same addresses in different municipalities/cities in its service area. Therefore it is also important to know the name of the town/city/municipality where the accident has taken place.

Answer the questions that are asked of you

The questions asked by the dispatcher are important. They do not delay alarming for help. In urgent cases the dispatcher already alerts the authorities and other partners during the call, and gives them more information on what has happened.

Act according to the information given to you

The dispatcher is trained to give instructions in various types of situations. It is important to follow the given instructions. Correct initial actions often play an important role in the end result.

End the call only after you're given permission to do so.

Ending the call too soon may delay the help from arriving. After you are given the permission to end the call, end it. Keep the phone line open. The dispatcher or the help on its way may need additional information on what has happened.

In an emergency, the rescue department shall be guided as follows:

Ravintolan pääovi

Sudden illness or accident

Clarify and check

• What has happened?
• Check the person's condition (do they wake up, are they breathing?)

Give first aid if needed.

• Turn an unconscious but breathing patient into the recovery position on their side.
• If the person is not breathing, start with first aid.

Make an emergency call.

• Call the number 112.
• Tell where you are calling from. Hovioikeudenpuistikko 11, VAASA
• Tell what happened
• Act according to directions.
• Inform the emergency centre of any changes that take place in the condition of the patient.

Fire

Save and warn

• Rescue those in immediate danger and warn others.
• Direct people to the gathering area.

Extinguish and contain

• Try initial extinguishing and avoid smoke. Do not put yourself in danger.
• Contain the spreading of the fire and smoke by closing the windows and doors that lead into the fire area.

Alert

• Alert the fire department by calling 112 from a safe location.
• Say where you are calling from, where the fire is (address and floor) and if there are people in danger.
• Do not hang up the phone until you are given permission to do so.

Guide

• Direct the rescue personnel to the location.
• In an emergency, the rescue department shall be guided as follows: Ravintolan pääovi

Using the lift in the event of a fire is strictly forbidden!

In evacuation situations the gathering area is: Raastuvankadun vastakkaisella puolella oleva puistoalue

Back-up gathering area: Naapurikiinteistö

Capture in a shoplifting/theft situation.

When you detect a theft, get further help immediately if possible, and notify the security (tel. 0207616300).

• Do not speak to the person inside the shop, but follow them with your eyes.
  • Shoplifting/theft has not happened before the suspect has passed the checkout counters without paying for the product.
• Address the person after they have passed the checkout counters, but do not accuse them of anything and remain calm.
  • Provocation may lead to conflict. Do not make threats, false promises or call the person a "thief", for example. Remember to keep a safe distance.
• Do not let the person leave or throw the item away, but ask them to step aside to clarify the matter.
  • Observe especially the place (pocket, bag, etc.) where the person has put the stolen item. When you take the person aside, it is easier to observe him/her and other business can continue with no disturbances. Remember your own safety!
• In the event that a security person cannot attend to the matter, report the matter immediately to the police by calling 112.
  • According to legislation, those who have been caught in the act of shoplifting must be immediately turned over to the police.
• Each shoplifting (shoplifting, theft) must be reported to security (tel.0207616300).

The person shall receive a fine for shoplifting/theft (penalty) or the matter shall be processed in court (theft). In the event that the stolen item is not retrieved in original condition, or other property has been damaged, a demand for compensation can be made (the police will inquire these issues from you). When recording these demands, the police will also want to know where the person took the item, where he/she put it (whether he/she detached possible alarm devices etc.) and where the person was caught. The witnesses and possible camera recordings should also be mentioned when turning over the suspect.

Robbery

The situation is a robbery if the person uses violence or threatens with violence in order to take your possessions. The robbery may also be armed (knife, gun, etc.)

During robbery

• Remain calm, obey the robber
  • Panicking or resistance may escalate into violence. Also remember the safety of others present.
• Act with delay. Provide the robber with products or money in order of value — from the smallest to the biggest. Also include recognisable products or marked banknotes.
  • Delaying gives time for help to arrive and for catching the robber on location. In the event that the robber is interrupted, the loot shall remain small. Recognisability will help track the robber in the event that he/she is not immediately caught.
• Remember the robber's characteristics, style of speech and direction of escape.
  • When you act calmly, these issues are easier to remember after the situation. Eye-witnesses shall also be interviewed for their observations.

After the robbery

• In the event that you have not yet called for help, notify security immediately (tel. 0207616300).
• Close the shop, do not let new people enter, ask witnesses to remain on location if possible.
  • In the event that eye-witnesses wish to leave, ask for their contact information. You can give eye-witnesses pen and paper and ask them to write down the robber's characteristics. This will stop them from talking with each other and calms them down.
• Estimate the value of the loot. Tell the police all the information you have when they arrive and act according to their instructions.
  • Remember that without permission by the police, you are not allowed to give statements to the press etc. Your supervisor will make the decision to inform other parties.

Fire action guide, when safe exits are blocked

Sometimes a fire in another location prevents safe exit from the building. In these cases it is smartest to stay in a smokeless space and keep all doors and other openings closed.

Stay in the fire compartment that you are in.

• It is safe to stay behind the fire door. Fire doors withstand fire for at least half an hour.
• Jumping from a height has fatal consequences, reamining in a smoke-free area does not.

Go to a window and attract attention. If you do not manage to do this, let people know your location by calling 112.

Follow directions from the authorities.

Action in the gathering area

Kokoontumispaikka

When people have left the building and proceeded to the gathering area, the representative of the personnel begins to direct activities. Based on the situation at hand, it is necessary to consider whether it is safe to remain in the designated gathering area or if people should be directed elsewhere, for example into a pre-arranged interior area or to a property in the vicinity.

No-one may leave the gathering area without the permission of the person responsible for the gathering area. Activity in the gathering area is directed by the building's safety personnel. The safety personnel give information on the progress of the situation and notify when it is permitted to return into the property.

Factors to bear in mind in the gathering area:

• Taking care of anyone who may be injured; the safety personnel are to be informed
• looking after people with reduced mobility or otherwise poor physical condition
• if one is aware of someone having remained inside, this is to be reported

Back-up gathering area

If the gathering area is not safe, then people are to move on to a safe back-up gathering area defined separately by the protection managers. Authorities will also provide instructions about shelter locations for long-term shelter.

Assisting people with reduced mobility in emergency situations

In an emergency situation, the movement of people with reduced mobility out of the building may be difficult and slow. Try to help them as much as you are able to.

Things to consider when helping people with reduced mobility

• Help a person with reduced mobility to exit, within the limits of your own capabilities.
• Take care of the person you helped also after getting out.

Water damage

Action guide

• Disconnect power from where the leak is and from its proximity.
• Stop the water from flowing, from i.e. the water mains, if possible.
• Notify of the situation immediately:
  • to the maintenance personnel: Vaasan Korttelihuolto, service 0291700750
  • to the housing manager: Marianna Ala, tel. 0406695398
• Contact the emergency number if needed 112.
• Main water shutoff: Kellarikerros, lämmönjakohuoneen alla
• Heat distribution room: Kellarikerros
• Electricity switchboard: Kellarikerros

Should there be threat of water outside the building

• Inform property maintenance and, if needed, the emergency centre on 112.

Under threat of violence

In an unarmed threatening situation, act in the following way.

• Act calmly and try to calm the person with your behaviour.
• Make sure you do not turn your back or let yourself be cornered, so that you will always have an escape route when a threatening person comes close.
• Call for help depending on the circumstances.
• Escape and help others escape.

Take care of your own safety. Seek to direct the threatening person to a place where they cannot harm others. After the event, contact the police about the incident if required.

If the threatening person is armed, act in the following way.

• Do not resist.
• Do whatever the person threatening you tells you to do.
• As the situation permits, try to warn others.
• By closing doors, you can limit a person's movement within the property.
• After the situation, call 112 to get professional help on site as fast as possible. Listen to directions and act accordingly.

Every threat and sighting of a possibly threatening situation must be taken seriously and the police must be informed immediately. Through your own behaviour, you can affect the progress of the situation, and thus you should take all threatening situations seriously and try to calm down already begun situations.

Bomb threat

A bomb threat is often unfounded and made by a disturbed individual, but it should always be taken seriously, and each threat should be notified to the police. In this situation, it is important to keep calm.

When the threat is made by phone

• Remain calm. Prolong the call.
• Make notes. Write the threat down word-for-word.
• Ask questions.
  • Where is the bomb?
  • What does the bomb look like?
  • When will the bomb explode?
  • Why?
• Try to get your colleague's attention already during the phone call, so that he/she can inform the person responsible for safety during the call.
• Pay attention to the caller's speaking style and tone of voice.
  • Does he/she use noticeable dialect or other special characteristics?
  • Is he/she agitated?
  • Is he/she reading the message from a piece of paper?
• Listen to the background noises as well (e.g. traffic or discussions in the background).
• After the call, notify the safety and security personnel on your premises or property (cf. chapter of safety and security personnel).
• If this is not possible, call the police immediately at 112 and act according to their instructions.

A suspicious object or threatening letter

• Do not touch the object.
• If the item in question is a letter or other such object that you have handled, pay attention to the places you have touched and place the letter in a plastic pocket, for example.
• Notify immediately the personnel responsible for safety and security on your premises and the property (cf. chapter on safety and security personnel) as well as the police at emergency number 112.
• Isolate the area as well as possible. Keep in mind possible police investigations (fingerprints and footprints are first-class evidence).
• Do not panic. Act according to the instructions from the police and the safety personnel.

Public warning signal

The public warning signal is a one-minute-long ascending and descending tone or a warning announcement by the authorities. The length of the ascending tone is 7 seconds. The public warning signal means an immediate danger threatening the public.

The All Clear signal is a one-minute-long monotonous signal. It is an announcement of the threat or danger having passed.

Act in the following way after you've heard the public warning signal

• Proceed indoors. Close doors, windows, ventilation holes, and air conditioning devices.
• Turn on the radio and wait for instructions.
• Avoid using the phone to prevent telephone lines from getting jammed.
• Do not leave the area unless urged to do so by the authorities.

Blackouts

In the event of a power cut, the safety lights will remain on.

Using lifts during a power cut is not possible.

Action during a power cut

Electricity is down in the operating premises, but the lights of public areas are still working

• If possible, check the fuses in the operating premises' own electrical switchboard.
• If the problem was not solved, contact property maintenance.

Electricity is down in both the operating premises and the public areas

• Use a flashlight
• Direct others, if so needed.

In the event of a power cut, lifts will stop working. Should you be stuck on a lift due to a power cut or other failure, act as follows:

Contact the lift maintenance emergency line:

• by mobile phone - (KONE Hissit Oy, 080015063)

When necessary, you can call the general emergency number 112.