Alerting help

In all urgent emergency situations, whether it be a police, fire department, paramedic, or a social worker case involving an urgent need for help CALL THE EMERGENCY NUMBER: 112

Call the emergency number yourself if you can: It is important to make the emergency call yourself, if the matter concerns you. The victim has more knowledge on the situation, based on which the dispatcher can send help accordingly. Using middle-men to make the call can delay getting the right kind of help on site.
Tell what happened: The emergency centre dispatcher will ask the caller about what happened so that they can send the appropriate assistance.
Give the exact address and municipality: The emergency centre might have several same addresses in different municipalities/cities in its service area. Therefore it is also important to know the name of the town/city/municipality where the accident has taken place.
Answer the questions that are asked of you: The questions asked by the dispatcher are important. They do not delay alarming for help. In urgent cases the dispatcher already alerts the authorities and other partners during the call, and gives them more information on what has happened.
Act according to the information given to you: The dispatcher is trained to give instructions in various types of situations. It is important to follow the given instructions. Correct initial actions often play an important role in the end result.
End the call only after you're given permission to do so.: Ending the call too soon may delay the help from arriving. After you are given the permission to end the call, end it. Keep the phone line open. The dispatcher or the help on its way may need additional information on what has happened.

In an emergency, the rescue department shall be guided as follows:

Automaattisessa palohälytyksessä pelastuslaitos saapuu paloilmoitinkeskukselle paikantamaan hälytyksen syytä. Muissa tapauksissa ohjaus lähimmän sisäänkäynnin kautta tapahtumapaikalle, jolloin henkilökunnan tulee järjestää opastaja ulos auttajia vastaan.