Laivalahdenportti 6

Capture in a shoplifting/theft situation.

When you detect a theft, get further help immediately if possible.

• Do not speak to the person inside the shop, but follow them with your eyes.
  • Shoplifting/theft has not happened before the suspect has passed the checkout counters without paying for the product.
• Address the person after they have passed the checkout counters, but do not accuse them of anything and remain calm.
  • Provocation may lead to conflict. Do not make threats, false promises or call the person a "thief", for example. Remember to keep a safe distance.
• Do not let the person leave or throw the item away, but ask them to step aside to clarify the matter.
  • Observe especially the place (pocket, bag, etc.) where the person has put the stolen item. When you take the person aside, it is easier to observe him/her and other business can continue with no disturbances. Remember your own safety!
• Report the matter immediately to the police by calling 112.
  • According to legislation, those who have been caught in the act of shoplifting must be immediately turned over to the police.

The person shall receive a fine for shoplifting/theft (penalty) or the matter shall be processed in court (theft). In the event that the stolen item is not retrieved in original condition, or other property has been damaged, a demand for compensation can be made (the police will inquire these issues from you). When recording these demands, the police will also want to know where the person took the item, where he/she put it (whether he/she detached possible alarm devices etc.) and where the person was caught. The witnesses and possible camera recordings should also be mentioned when turning over the suspect.