Basic information

Property name	Savonkoti
Building address	Savontie 68 78300 VARKAUS
Number of apartments	20
Number of operators	1
Building type	Terraced house
Number of floors	1
Year of construction of the property	2018
Property owner	Wartalo Kodit Oy
Housing management office	Wartalo Kodit Oy
Block number	4/71/13

Organisation

Head of unit	Noora Savela TTY Palvelut Oy phone 0407790160 noora.savela@ttypalvelut.fi
Managing director of the company, safety director	Koskinen Jukka Wartalo Kodit Oy phone 0104215730 jukka.koskinen@wartalo.fi
Chairman of the board of directors	Sassa Suna Wartalo Kodit Oy sassa.suna@wartalo.fi
Real estate manager	alue 4 Wartalo Kodit Oy phone 0104215734

Other information

The site falls within the area of the following rescue service: North Savo.

Heating type	District heating
Main water shutoff	Kiinteistön A-osan eteläpäädyssä, kellarikerroksessa/Lj-huoneessa
Heat distribution room	Kiinteistön A-osan eteläpäädyssä, kellarikerroksessa
Electricity switchboard	Kiinteistön A-osan eteläpäädyssä, kellarikerroksessa/SKP-huoneessa
Fire alarm manager	Kiinteistönhoitaja Markus Viljakainen Wartalo Kodit Oy phone 0104215734
Location of the fire alarm	Kiinteistön A-osan eteläpäädyssä, yhteisessätilassa, toimiston sisäänkäynnin tuulikaappissa
Maintenance	Wartalo Kodit Oy service 0400284511
Insurance company	If Vahinkovakuutusyhtiö Oy
Gathering area	Kiinteistön piha-alue, Savontien puoleinen pääty
Back-up gathering area	Naapurikiinteistö ja sen piha-alue

The premises of the property

operators

Location	Name
Koko kiinteistö vuokrattu TTY Palvelut Oy:lle.	TTY Palvelut Oy

Important numbers of the property

Task	Name	Telephone number	Service phone number
Maintenance company	Wartalo Kodit Oy		0400284511

Maintenance

	Name	Telephone number	Duty hours
Fire alarm	Wartalo Kodit Oy päivystys	0400284511	Outside of working hours
Fire alarm: Attendant	Kiinteistönhoitaja Markus Viljakainen	0104215734
Fire extinguisher	Wartalo Kodit Oy päivystys	0400284511	Outside of working hours
Fire extinguisher: Service person	Kiinteistönhoitaja Markus Viljakainen	0104215734
Maintenance duty	Wartalo Kodit Oy	0400284511	Outside of working hours
Smoke removal machine	Wartalo Kodit Oy päivystys	0400284511	Outside of working hours
Smoke removal machine: Service person	Kiinteistönhoitaja Markus Viljakainen	0104215734
Sprinkler system	Wartalo Kodit Oy päivystys	0400284511	Outside of working hours
Sprinkler system: Service person		022546000

Other important numbers

Operator	Telephone number	Duty hours
Public emergency numbers	112	24 h
Poison information centre	0800 147 111	24 h

Accidents

Risks

• falling down
• slipping
• tripping
• snow or ice falling down on people or property
• traffic accidents
• high drop
• electric shock
• no first aid utensils
• obstacles along the rescue route

Consequences

• damage to property
• personal injuries
• death

Actions and safety and security preparations

• The company has delegated sanding, the monitoring of necessary snow and ice dropping and snow clearing to a property services company.
  • The company actively monitors the operations and actively intervenes in shortcomings.
  • The company can forbid self-initiated snow dropping and intervene in it if necessary.
• The build-up of snow and ice on roofs must be monitored in the winter.
  • Hazard spots are to be reported immediately to property maintenance company.
  • In hazardous situations traffic or parking must be prevented in the area where ice or snow can fall down.
• The yard area is to be kept neat and in good condition. Vegetation is tended to regularly.
  • Leaves are raked when necessary.
  • Shrubs and bushes must be maintained neat to avoid traffic accidents.
  • Driving directions and guest parking spaces are to be marked clearly in the parking area with appropriate signs.
  • Winter upkeep will be taken care of.
• Close call -situations are intervened with immediately. Close call -situations are investigated and necessary measures are taken to counteract the situation to prepare for and prevent similar situations.
• The persons in the companies responsible for safety have been nominated.
• The persons responsible for safety take care of safety matters relating to their work location.
• Everyone must familiarise themselves with the general first aid instructions.

Fire hazards

Risks

• short circuits
• fire caused by a broken electronic appliance
• grease or other fire in the kitchen
• careless smoking
• arson
• a fire caused by children playing
• accidentally leaving electronic appliances on
• fire alarm device fault
• storing items in passageways
• fire doors open
• inspection of extinguishers not done
• fireworks
• unattended burning of candles
• obstacles along the rescue route

Fire-hazardous locations are, for example the kitchen of the apartments, sauna and storage space, the public sauna, club facilities, technical areas and other equivalent property areas.

Consequences

• damage to property
• smoke damage
• personal injuries
• death

Actions and safety and security preparations

• Independent fire inspections are performed yearly within the property
• It is important to take care of exiting safety:
  • exits are to be clear
  • possible installation of exit route signs
  • overseeing the obstacle-free walkways in the basement areas
  • active intervention in defects.
• The property has a smoke extraction system which is inspected, serviced and tested as per the device manufacturer's service programme.
• Should fire detecting devices not be installed in all apartments, every resident must make sure their own smoke detector(s) are operational (one smoke detector per 60 square metres on each floor). Every resident must make sure their own smoke detector(s) are operational (one smoke detector per 60 square meters in each floor). Additionally, it is recommended to get a fire blanket for every kitchen.
• The location has an automatic fire alarm system.
• The testing and maintenance of fire alarm equipment are carried out in accordance with the maintenance programme.
• The fire alarm is tested monthly.
• The property has initial extinguishing devices.
• Initial extinguishing equipment is inspected in accordance with directives.
• An additional fire load is not accumulated.
• The rescue plan is kept up to date and studied.
• Flammable substances must not be stored in the basement or attic. Flammable substances must be stored in the spaces reserved for them.
• Electrical repairs and installations are contracted to TUKES-registered professionals. The contractor must have sufficient installation certificates and experience from similar work.
• Lighting and general cleanliness in the property is important.
  • Inspecting the adequacy of the lighting and performing necessary actions to fix the situation.
• Additionally, Close Call situations need to be intervened in immediately, investigated, and necessary actions must be taken to prevent similar occurrences.
• The rescue routes at the property have been marked and they are to be kept clear.
• Electrical switchboards are marked and materials are not kept in front of them.
• The route to electrical switchboards is marked with signs.
• The location has a sprinkler system.
• The resident is responsible for acquiring smoke detectors and fire blankets.

Water damage

Risks

• flood
• heavy rain
• waterproofing failure of structures
• an accident caused by structural and material errors
• washing machines and refrigerators breaking down
• vandalism
• broken pipes
• sprinkler activation

Consequences

• damage to property

Actions and safety and security preparations

• The location of the main water stopcocks is marked.
• The route to the main water stopcock is marked with signs.
• HWA works, inspections, and installations are contracted only to professionals.
  • An HWA contractor must possess sufficient installation certificates and the contractor must have done similar work before.
  • HWA inspections are carried out in accordance with the service programme.
• An assessment of the state of the plumbing is carried out regularly.
• Independent change construction and other building work must be supervised and defects concerning the building must be intervened in immediately.
• Supervised use of household appliances and emphasising the importance of their maintenance.
  • The filters and lint strainer in the dish washer and the laundry machine must be cleaned once a month.
  • It is recommended to vacuum behind the fridge once a month, or at least once a year. When you do this, it is recommended to have a quick look at the compressor and drain pan as well.
  • A drain pan should be installed under every larger kitchen appliance (e.g. fridge, freezer, dishwasher, and sometimes laundry machine), which will make the detection of water damage faster and easier.
• Leaves on the roof and in the gutters should be removed in late autumn.

Cases of illness

Risks

• heart failure
• diabetic shock
• stroke
• cerebral haemorrhage
• epilepsy
• fainting
• obstacles along the rescue route

Consequences

• personal injuries
• death

Actions and safety and security preparations

• Guaranteeing speedy access to help within the property.
• Everyone should familiarise themselves with the first aid guidelines attached to the rescue plan and giving first aid should be rehearsed.
• Listing individuals skilled in first-aid is recommended.
• The stopping of rescue vehicles outside the exterior doors is to be made possible.

Radiation or gas hazard

Risks

• radioactive substances or dangerous gases getting into the environment
• an explosion caused by a nuclear weapon or containing nuclear material
• an accident while transporting a dangerous substance
• war
• an accident in a nuclear plant
• an accident on a nuclear-powered vessel
• an accident in a nuclear waste-processing facility
• radioactive material ending up in the wrong hands

Consequences

• radiation sicknesses
• death

Actions and safety and security preparations

• Acquiring iodine pills as needed (2 tablets per person).
• Stocking up on home storage supplies.
• Making a guide in case of accidents involving dangerous substances.
• There are instructions for different situations in the rescue plan.
• Everyone must familiarise themselves with the operating instructions.

Storm damage

Risks

• various natural phenomena

Consequences

• blackouts
• damage to property
• personal injuries
• death

Actions and safety and security preparations

• A knowledgeable maintenance company will check roofs and gutters, and fix deficiencies.
• Checking the trees on the property.
• Removal of dangerous branches.
• General maintenance of the yard.
• The curfew set by the authorities must be respected.
• When taking shelter indoors, you must stay away from windows and glass doors.
• Prepare yourself independently for long power blackouts by, for example:
  • home storage supplies
  • a lamp and batteries
  • candles and fire-making tools
  • a battery-operated radio

Criminal activity

Risks

• apartment break-in
• basement break-in
• graffiti
• ruining and destruction of property
• it is possible to get to the roof of the building by climbing

Consequences

• damage to property

Actions and safety and security preparations

• Supervising general cleanliness and order, and intervening actively in shortcomings.
  • Cleanliness and order are a part of safety.
• Inspecting the adequacy of the lighting and performing necessary actions to fix the situation.
• Entrance doors should be maintained and systems limiting access should be installed.
• Marking and photographing of valuables.
• Graffiti and other smudges and smears should be cleaned without delay.

Safety equipment

Sprinkler equipment

The sprinkler system is an automatic fire extinguishing system which starts extinguishing a fire by spraying water at the location of the fire and, at the same time, passes on a fire alert to the emergency centre. The functioning of the equipment is based on the principle that when the temperature exceeds a certain level, the capsule of the sprinkler breaks and water is released to flow through the sprinkler.

The sprinkler equipment is maintained according to the maintenance plan. The equipment is tested monthly and inspected every other year.

Sprinkler equipment service

The sprinkler system must always be assigned a nominated person or company, who will service the equipment in accordance with maintenance instructions. Persons carrying out servicing must have the appropriate expertise and information required for the servicing.

Maintenance work that is comparable in technical complexity to the installation of new equipment may only be carried out by a shop specialised in the installation and maintenance of sprinkler equipment and listed by the Finnish Safety and Chemicals Agency. The person responsible for ordering maintenance must be named if maintenance is obtained as a purchased service. There must be a written contract for the purchased maintenance service.

Sprinkler system

Location	Kiinteistön A-osan eteläpäädyssä, kellarikerroksessa, SPR-keskuksessa
Description	Märkäjärjestelmä, SPR-luokka SFS5980/3 Vastuuhenkilö: Wartalo Kodit Oy, Kiinteistönhoitaja Markus Viljakainen, 010 4215734 Tarkastaja: Inspecta Oy, 010 521600
Location of centre	Kiinteistön A-osan eteläpäädyssä, kellarikerroksessa, SPR-keskuksessa
Coverage	Koko kiinteistö
Service person	Palontorjuntaväline Markku Kauriala Oy phone 022546000
Emergency duty	Outside of working hours, Wartalo Kodit Oy päivystys, 0400284511

Smoke extraction

The purpose of smoke ventilation is to remove fire gases, smoke and heat from the premises. The smoke ventilation equipment must be maintained and tested regularly according to the user maintenance instructions. The smoke ventilation equipment may only be used by the rescue services.

Smoke removal machine #1

Location of smoke extraction hatches	Kiinteistön A-osan eteläpäädyssä, kellarikerroksessa, irtainvarastossa
Description	Palokunnan operoima tarvittaessa (aukaisu) Vastuuhenkilö: Wartalo Kodit Oy, Kiinteistönhoitaja Markus Viljakainen
Smoke removal activation	Palokunnan operoima tarvittaessa (aukaisu)
Service person	Kiinteistönhoitaja Markus Viljakainen Wartalo Kodit Oy phone 0104215734
Emergency duty	Outside of working hours, Wartalo Kodit Oy päivystys, 0400284511

Smoke removal machine #2

Location of smoke extraction hatches	Kiinteistön A-osan eteläpäädyssä, kellarikerroksessa, harrastetilassa
Description	Orivent 21/23 moottiritoiminen, Actulux-avaajalla. Savunpoistohormi vesikatolle. Vastuuhenkilö: Wartalo Kodit Oy, Kiinteistötyönjohtaja Seppo Tenhunen, 010 4215732
Smoke removal activation	Automaattinen
Service person	Kiinteistönhoitaja Markus Viljakainen Wartalo Kodit Oy phone 0104215734
Emergency duty	Outside of working hours, Wartalo Kodit Oy päivystys, 0400284511

Fire safety

Fire alarm

The purpose of the automatic fire alarm system is to warn people in the property about an imminent fire. The system detects fires quickly as sensors react to the fire and the alarm bells start ringing. The system will alert the emergency response centre automatically.

Fire alarm

Location	Kiinteistön A-osan eteläpäädyssä, yhteisessätilassa, toimiston sisäänkäynnin tuulikaappissa
Description	Kodit Oy, Kiinteistönhoitaja Markus Viljakainen, 010 4215734
Location of centre	Kiinteistön A-osan eteläpäädyssä, yhteisessätilassa, toimiston sisäänkäynnin tuulikaappissa
Coverage	Koko kiinteistö
Type of centre	Esmi FX 3Net
Attendant	Kiinteistönhoitaja Markus Viljakainen Wartalo Kodit Oy phone 0104215734
Caretaker's deputy	Jari Rönkä Wartalo Kodit Oy phone 0104215749
Emergency duty	Outside of working hours, Wartalo Kodit Oy päivystys, 0400284511

Securing the functionality of the notification transfer connection

• Periodic maintenance and malfunction repairs
• Monthly testing of the notification transfer connection
• Periodic inspections

Actions in the event of malfunction of the notification transfer connection

In the event that a malfunction is detected in the notification transfer connection, an enhanced surveillance is performed on the premises with the help of personnel.

• Connection to the emergency centre
• An on-call person to supervise the fire alarm centre
• An on-call person makes the emergency notification if needed and guides the rescue department to the site of fire

Rescue route

The rescue way is a drive way, which the rescue department's vehicles can use in emergency situations to reach to within close proximity of the building.

• It is not permitted to park cars, pile up snow, set up lampposts, plant vegetation, or do, leave, or set up anything else that might block traffic on the rescue way.
• Escape routes must be indicated with a text sign in accordance with Ministry of the Interior decree no. 468 of 2003.
• A rescue way sign is not used if the rescue way is not marked in the building's construction permits.
• Please contact rescue authorities for advice on any escape route questions.

Rescue route

Location	TTY Palvelut Oy, Piha-alue
Description	Liitteenä olevan paikannuskaavion mukaan

Emergency exit routes

The principle of exit safety is that all spaces of the building must have at least two exit routes at all times, which do not require keys or other tools to open the doors. Exiting must also be possible to do in the dark, which is why the exit routes must be clear at all times. Because the property has 1 floors, the window shall serve as an emergency exit. In this event, the rescue department shall assist in evacuating the building in case of emergency. Objects are not to be stored in front of the exits. (Environment Ministry's regulation of fire safety of buildings.)

Exit ways and doors leading to them must be easily accessible and openable in emergency situations from the inside.

A door can be locked, for example, to prevent trespassing from the outside, but must it must be possible to open it from the inside without a key during the normal use of the building.

Waste disposal

Waste disposal

Description	Kunnallinen jätehuolto

Safety organisation

Operators' safety personnel

Company	Person	Contact information
TTY Palvelut Oy	Noora Savela Head of unit	TTY Palvelut Oy tel. 0407790160 noora.savela@ttypalvelut.fi

Alerting help

In all urgent emergency situations, whether it be a police, fire department, paramedic, or a social worker case involving an urgent need for help CALL THE EMERGENCY NUMBER: 112

Call the emergency number yourself if you can

It is important to make the emergency call yourself, if the matter concerns you. The victim has more knowledge on the situation, based on which the dispatcher can send help accordingly. Using middle-men to make the call can delay getting the right kind of help on site.

Tell what happened

The emergency centre dispatcher will ask the caller about what happened so that they can send the appropriate assistance.

Give the exact address and municipality

The emergency centre might have several same addresses in different municipalities/cities in its service area. Therefore it is also important to know the name of the town/city/municipality where the accident has taken place.

Answer the questions that are asked of you

The questions asked by the dispatcher are important. They do not delay alarming for help. In urgent cases the dispatcher already alerts the authorities and other partners during the call, and gives them more information on what has happened.

Act according to the information given to you

The dispatcher is trained to give instructions in various types of situations. It is important to follow the given instructions. Correct initial actions often play an important role in the end result.

End the call only after you're given permission to do so.

Ending the call too soon may delay the help from arriving. After you are given the permission to end the call, end it. Keep the phone line open. The dispatcher or the help on its way may need additional information on what has happened.

Sudden illness or accident

Find out what happened

• Has the person fallen or fainted?
• Are there possibly eye witnesses, that can tell you better about what has happened?

Check the person's condition

• Can you wake the person up by talking or shaking?

Check breathing

• If the person doesn't wake up, check breathing: place the back of your hand in front of the patient's mouth and feel if there is air flow.

Make an emergency call.

• Call the number 112.
• Tell where you are calling from.
• Tell what happened
• Act according to directions.

Give first aid if needed.

• If the person is not breathing, start with first aid.

Turn an unconscious but breathing patient into the recovery position on their side.

Observe the patient.

• If there are changes in the patient's condition before the rescue department arrives, notify them by calling the emergency number 112, so that the emergency centre can re-evaluate your situation.

Guide the professional help quickly to the patient

• Tell the professional help what has happened and what has been done.

Fire

Save

• Make an assessment of the situation. Rescue those in immediate danger.
• Be careful not to breathe smoke! Smoke is highly toxic and you can lose consciousness quickly if you breathe it.

Warn

• Warn others in the building about the fire and the threatening danger.
• Direct people to the gathering area.

Alert

• Call the emergency number 112 from a safe location.
• Tell who you are, where the fire is (address and floor), what is on fire, and if there are people in danger.
• Do not hang up the phone until you are given permission to do so.

Extinguish

• Perform initial extinguishing measures, where possible.
• A grease fire is extinguished by suffocating it with a fire blanket.
• When an electrical appliance is on fire, disconnect power and begin extinguishing the fire.

Limit

• Remove fire sensitive items and flammable liquids.
• Contain the spread of fire and smoke by closing windows and the door as you exit.

Guide

• Direct the rescue personnel to the location or arrange guidance. For example: one person stays to guide on the side of the parking lot and another next to the building.

In evacuation situations the gathering area is: Kiinteistön piha-alue, Savontien puoleinen pääty

Back-up gathering area: Naapurikiinteistö ja sen piha-alue

Action in a fire alarm situation

The building has an automatic fire alarm system, which sends an alert to the rescue department. Everyone must vacate the building immediately when they hear the fire alarm.

• Bring outdoor clothes with you if they are nearby.
• Close doors and windows
• Use the nearest escape route to exit the building.
• Direct customers and guests.
• Call the number 112 from a safe location and provide further information about the situation. At the same time, you will make sure that the emergency center has been notified about the fire.
• Move to the gathering area; do not stay in front of the entrances.
• No-one may leave the gathering area without permission.

The danger is only over when the rescue department gives permission to return to the building. The safety personnel of the property passes on the announcement concerning moving back inside to the personnel.

Action in the gathering area

When people have left the building and proceeded to the gathering area, one person must be appointed to take responsibility for the activities at the gathering area. Based on the situation at hand, it is necessary to consider whether it is safe to remain in the designated gathering area or if people should be directed elsewhere, for example into a pre-arranged interior area or to a property in the vicinity (the back-up gathering area).

Do not leave the gathering area without the permission of the rescue authorities.

Factors to bear in mind in the gathering area:

• taking care of any possible injured parties
• looking after people with reduced mobility or otherwise poor physical condition
• if one is aware of someone having remained inside, this is to be reported

Back-up gathering area

In severe winter conditions or other situations, an additional gathering area may be needed. Authorities will also provide instructions about shelter locations for long-term shelter.

Assisting people with reduced mobility in emergency situations

In an emergency situation, the movement of people with reduced mobility out of the building may be difficult and slow. If you know there is a neighbour with reduced mobility, for example handicapped, blind, or elderly, try to secure their safe exit in emergency situations. If you know your neighbour is at home, but you are not able to assist in moving them out, notify the rescue authorities about the situation as fast as possible.

Work in cooperation with the other residents.

Things to consider when helping people with reduced mobility

• Help a person with reduced mobility to exit, within the limits of your own capabilities.
• Listen to the person you're helping.
• Take care of the person you helped also after getting out.

Water damage

Action guide

• Disconnect power from where the leak is and from its proximity.
• Stop the water from flowing, from i.e. the water mains, if possible.
• Notify of the situation immediately:
  • to the maintenance personnel: Wartalo Kodit Oy, service 0400284511
• Contact the emergency number if needed 112.
• Main water shutoff: Kiinteistön A-osan eteläpäädyssä, kellarikerroksessa/Lj-huoneessa
• Heat distribution room: Kiinteistön A-osan eteläpäädyssä, kellarikerroksessa
• Electricity switchboard: Kiinteistön A-osan eteläpäädyssä, kellarikerroksessa/SKP-huoneessa

Should there be threat of water outside the building

• Find out what is causing the water threat.
• If there is a leak, try to block it.
• Try to prevent the water from getting into the building.
  • by baggings
  • by using plastic covers
  • by directing the water away from the building
• Call for additional help if needed.

Under threat of violence

In an unarmed threatening situation, act in the following way.

• Act calmly and try to calm the person with your behaviour.
• Make sure you do not turn your back or let yourself be cornered, so that you will always have an escape route when a threatening person comes close.
• Call for help depending on the circumstances.
• Escape and help others escape.

Take care of your own safety. Seek to direct the threatening person to a place where they cannot harm others. After the event, contact the police about the incident if required.

If the threatening person is armed, act in the following way.

• Do not resist.
• Do whatever the person threatening you tells you to do.
• As the situation permits, try to warn others.
• By closing doors, you can limit a person's movement within the property.
• After the situation, call 112 to get professional help on site as fast as possible. Listen to directions and act accordingly.

Every threat and sighting of a possibly threatening situation must be taken seriously and the police must be informed immediately. Through your own behaviour, you can affect the progress of the situation, and thus you should take all threatening situations seriously and try to calm down already begun situations.

Public warning signal

The public warning signal is a one-minute-long ascending and descending tone or a warning announcement by the authorities. The length of the ascending tone is 7 seconds.

The public warning signal means an immediate danger threatening the public. The warning is given in population centres with an outdoor alarm system and with an alarm attached to a vehicle in rural areas.

The All Clear signal is a one-minute-long monotonous signal. It is an announcement of the threat or danger having passed.

Act in the following way after you've heard the public warning signal

• Proceed indoors.
• Stay indoors.
• Close doors, windows, ventilation holes, and air conditioning devices.
• Turn on the radio and wait for instructions.
• Avoid using the phone to prevent telephone lines from getting jammed.
• Do not leave the areas unless urged to do so by the authorities, so as not to endanger yourself on the way.

Gas hazard

Public warning signal in danger situations concerning gas

Additional information on the type of danger can be got from radio and television. The following are usually connected with a gas hazard.

• If you are indoors and can smell gas:
  • stay indoors
  • the top floors make the best shelter
  • place a wet cloth over your mouth and breathe through it
  • stay on the upper floors until the danger is over
  • do not go into the basement.
• If you are outside when you smell gas but are not able to get indoors:
  • hurry into side wind from underneath the gas cloud
  • try to get as high as possible, for example to the top of a hill
  • press a wet cloth, tuft of grass, turf, or moss in front of your mouth and breathe through it.

Additional information on taking cover from gas

• Switch off air conditioning devices and close doors and windows tightly. The more airtight you can make the building, the slower the gas can get inside.
• You can also close or tape inside doors and stay in upwind areas. If you smell gas you can breathe through a moist and spongy cloth.
• The authorities will announce on radio or with vehicles with loudspeakers when the gas cloud has dispersed. Ventilate indoors well after the event.

Blackouts

How to act during a power cut:

• First check the fuses. If they are intact, find out whether the electricity of your neighbour or neighbouring houses is working.
• If the electricity is out from a larger area, the problem is already known and actions to fix it have started. Most electricity suppliers have a taped recording of the malfunction on its fault service number, which will give information on the blackout situation in your area.
• When the electricity comes back but acts unusually, for example the lights burn brighter or dimmer than usual, the reason might a break in the electricity network's neutral wire. This can result in equipment damage, fire and, in the worst case, the risk of electric shock. In such situations, switch off the electricity from the main switch and call your electricity supplier's fault emergency number.
• When a power cut lasts longer, prepare yourself with warm clothes, especially in the winter, and home storage supplies. Instructions regarding home storage supplies can be found in the appendices.